Showing posts with label amazon. Show all posts
Showing posts with label amazon. Show all posts

Friday, February 13, 2015

Authors: Improve Your Twitter Messaging and Control


Social Media is crucial for people who are trying to break into writing. Today our focus is on Twitter and how you can improve your messaging and communications.

Twitter allows you to reach more people on a daily basis because of its global reach. Authors have known for a long time that word of mouth is still the most effective marketing tool for them to market and sell their books.

It is all about meeting, connecting and interacting with people whether they are readers, resources, support groups or other authors. Your followers can be a source of inspiration and encouragement as well as a sounding board.

Plans and Goals

For indie authors, having a social media plan is critical. You need to let people know about your books. A well-constructed plan with firm goals is a must to help market and save time.
You need more than just an account. Authors must engage the users. Here is a check list of goals.

1.      Build an audience for your books
2.      Break through the barrier of obscurity – gain exposure
3.      Focus more on communication - authors simply must engage
4.      Building name recognition by participation
5.      Include links everywhere and hashtags in your tweets
6.      Compose tweets in advance for marketing your books
7.      Stay accessible to readers

A well-constructed plan is a must. You will find out quickly what works for you and what doesn’t because you are going to get immediate feedback

Content

One quick word about the content of your tweets; make your posts informative and interesting. Share links to interesting information like articles and essays. Offer something of value to your readers. Also be genuine and authentic. Tweets with only the ‘buy my book’ message will be quickly passed over. Your main focus should be to avoid overloading people with nonsense.

Tell them about book releases, Cover reveals and book giveaway, but keep this kind of message to a minimum.

Action

The most important point here is you must be active. Look at Twitter like it is an information exchange. Expanding your message is important. You must use links to your website, your blog, and your buy pages whenever possible.

Another important action is to manage your twitter feed. The flow of tweets allows you to only catch a glimpse of the traffic on Twitter. Use a program to filter your messages.

Also, enhance your message with pictures.

Twitter is a cost effective way to promote and communicate with readers but you must built your audience one follower at a time.

Enough of me rambling about things a good socialite already knows. Let me share with you some red meat. The following is a group of activities that will help you deal with the Twitter world.

Some Twitter Action Activities:

Expand your message past the 140 character barrier

Use the Twitter picture feature.

Here is a sample tweet with extended text discussing a previous post about Book Boxed Sets on the HBS Author’s Corner: 

Book Boxed Sets Gain Exposure and Sales - A Study x Outstanding Authors HBS Authors Corner http://bit.ly/1fOKXQH #RT


How do you create an extended tweet?


1. Create an extended message to add to your regular tweet and save it as a jpg file.

I use a simple ‘Paint’ program. A picture frame with the size of 500px by 245px fits nicely on the screen. This size will hold a message of 12 lines and over 1000 characters using 12pt TNR.

Of course, the extended message can be longer but the reader would have to expand the view to read the entire message.

2. Create your regular tweet. Remember when you add a picture to your message; the message can only be 116 characters long because of the link twitter will add for the picture.

3. Add the jpg file to the tweet using the ‘Add Photo’ option below the ‘What’s happening’ text box.

4. Post the tweet and the extended message to the world.

Here is another example of extended messages. This tweet highlights my novel, Game of Fire.

Original Tweet
Game of Fire by James Moushon Top Amazon #Espionage book: #Mystery #Action Now 99 cents http://amzn.to/19YUiX6 #RT plus ‘Add Photo’ used.

This is how it appeared on the Twitter feed.

Game of Fire by James Moushon Top Amazon #Espionage book: #Mystery #Action Now 99 cents http://amzn.to/19YUiX6 #RT


As you can see, I got a lot of bang for my tweet using the ‘Add Photo’ feature.

Using ‘Add Photo’ to expand your message

A picture is worth a 1000 word as someone once said. Adding a picture to your post greatly increases the value of the message. Here is an example of a picture of a boxed set cover with some text added to the picture.

Killer Femmes Boxed Set - 5 suspenseful crime novels set in exotic settings http://bit.ly/1uJmN5E on HBS Author’s Spotlight.






















The ‘Add Photo’ feature allowed me to not only give the reader a link to the Boxed Sets post but to have a picture of the cover and a list of the books included and their authors. My use of pictures and in this case a banner (picture + added text) has doubled the views on the blog post.

Use Links in every message

You should always have a link in your tweet. That gives the user some place to go. Because of the 140 Twitter character barrier, you need to shorten the link ( URL) to a smaller size.

Twitter shortens all links (URLs) using their t.co service. The shortened version of the original URL will be displayed in each tweet. The original URL will be altered to 22 characters.

The only problem with Twitter’s shorty is that I want to use that shorty URL on Facebook, in my emails, on my blogs and other communications. So I opt to get my shortened URL from other source to be consistent.

Here are two good programs that will allow you to do this easily. I use Bitly and Tinyurl to shorten my links. For more information, check on each site link above for instructions. This will save you valuable space in your tweets and provide consistency.

Use Amazon short-links to expand the tweet

This is a special type of short link. When it is posted, it triggers a display of a book cover with a link to the buy page. I have included a sample that shows how a tweet for my novel Black Mountain Secrets triggers the Amazon buy page.

This is the Bitly version.
CIA Agent Jonathon Stone encounters Murder & Espionage on the Colorado River in Black Mountain Secrets #mystery amzn.to/PMC5T2#RT

This is the Tinyurl version.
CIA Agent Jonathon Stone encounters Murder & Espionage on the Colorado River in Black Mountain Secrets #mystery http://tinyurl.com/nsfrv7j #RT

Slow the messages down by managing and filtering

There is lots of traffic on Twitter. Tweets are there for a few seconds and then they are gone. You need a way to slow things down so you can digest the stream of information. 

Here are two outstanding programs aimed at managing and filtering the tweet activity.

Hootsuite

Here is a list of some of the features Hootsuite offers.
1.      Auto-Schedule Unlimited Messages
3.      Manage All your Accounts Together - connect with more than 35 popular social networks
4.      Schedule up to 350 messages in advance to make campaign planning infinitely easier
5.      Measure social media performance and demonstrate ROI across your networks with Enhanced Analytics Reports
6.      Use Hootsuite's pre-made reports

Tweetdeck

Here is a list of some of the features Tweetdeck offers.

1.      Real-time tracking, organizing and engagement system
2.      Create a custom Twitter experience - Organize and build custom timelines, keep track of lists, searches, activity and more - all in one interface.
3.      Find exactly what you're looking for - Create searches to track topics, events and hashtags. Refine the results with filters.
4.      Manage multiple accounts - Tweet, monitor and follow new accounts from all—or just one of your accounts.

I use Tweetdesk because I want to keep track of my Spotlight Crew (authors I have interviewed on the HBS Author’s Spotlight). I just maintain a list of the authors on Tweetdesk and I can view all the tweets the Crew posts.

Plan your messages by Pre-writing the tweets

Have you ever created a tweet only to find out it is more than 140 characters? Now you have a task of shorting the message to make it fit. Because I tweet the same message about my books and blogs periodically, I needed a way to be able to cut and paste the tweet and know it is going to fit the input box. Also I wanted to keep track when the last time I posted that tweet.

So I use a simple Word document, create the tweets and keep track when the last time I posted that tweet. I call it my HOT LIST. Here is a sample of my list. Maybe this will give you an idea or two.

A Hot List – 021515

Developing an Author Website – A Marketing and Communication Study Post

Outstanding authors incl in Developing an Author Website Study –Marketing and Communication at Authors Corner http://bit.ly/1yMCxUT #RT
012215/012615/020515

Develop Reader’s List

Authors: Develop & Use a Readers List. - A Study. Check how over 25 outstanding authors use a readers list http://bit.ly/Ukhzw3 #RT
072314/072614/073014/081314/082414/011815/012215/012615/012915/020515

Ebook Marketing: Boxed Sets are Gaining Exposure and Sales (BANNER)

Ebook Marketing: Boxed Sets are Gaining Exposure and Sales. Check how outstanding authors use sets http://bit.ly/1fOKXQH #RT
012115/012315/012715/013115/020515
(This is the tweet from the Expand your message section above.)

The list goes on for over 30 pages. I keep the hot items on the top of the list especially when I am in the middle of a new release, a promo or I have posted a new information blog at HBS Author’s Corner.

New Twitter Feature: #AmazonCart

Twitter has added a new Amazon Buy feature to help readers buy your books directly from the Twitter platform rather than exiting Twitter and loading the Amazon app. The user can do that by clicking the View Summary. The reader can view the display of the cover, a link to the Amazon buy page and the hashtag (#AmazonWishList)

This is what Twitter announced:
“The user will be able to add products they see on Twitter to their Amazon.com Shopping Carts without leaving Twitter. Now, when you send a tweet that includes an Amazon.com product link, Twitter users who have connected their accounts to Amazon will be able to add the product directly to their Amazon.com Shopping Carts simply by replying to the tweet and adding “#AmazonCart.” They will receive a reply tweet and an email confirming the Cart add, and they can complete checkout on Amazon.com at their convenience. You may begin to see replies containing “#AmazonCart” to your tweets with Amazon.com product links.These replies can also give you a good idea of which followers are engaging with your tweets.

For more information about the feature, visit www.amazon.com/AmazonCart. To learn about how you can leverage #AmazonCart to drive your next book launch or promotion, reach out to amazoncart-partnerships@amazon.com.”

I think the jury is still out on this new feature. You can accomplish the same thing by using a short URL from Bitly and let the reader have complete control over what they buy. Here is the link to my novel, Game of Fire. http://amzn.to/19YUiX6

You will see by clicking the link you are sent to the Amazon buy page. You can return to the original tweet by just exiting the Amazon program.

Another New Twitter Feature: Pin Your Messages.

This new feature lets you set one of your tweets as the first tweet when someone views your Twitter profile.
I chose to PIN a tweet about my novel Black Mountain Secrets with extended text discussed above. You can change the first tweet by just going to the More option (…) and selecting a new tweet to PIN. You can also UNPIN your primary profile tweet by using the More option (…).

Here is a sample of my profile primary tweet. It will remain the first tweet a viewer will see when they visit my profile.


 

Conclusion

Hopefully some of the ideas presented here will help you expand your Twitter message and give you more control. Twitter has a huge potential but it is time consuming. The challenge is to strike a balance between the time spent writing and interacting with others. And there definitely is a learning process here.

The landscape of the book publishing market has changed and Twitter is not a magic marketing bullet. But Twitter can be a powerful tool for reaching out to readers.
As one author told me in a recent interview, “Without it, I doubt anyone would have ever read my books.”

Post authored by James Moushon, a Mystery Writer and writing industry blogger and HBSystems Publications, a Publisher of ebooks and the sponsor of the following blogs:


Sunday, December 16, 2012

Free Books: Give it away. Just give it away.


I have a Free Book Promotion coming up and I keep hearing the George Strait song ‘Give it Away’ playing in my ears. (Now you know where I get some of the inspirations for my blogs). It was time for me to do some research and talk to several successful authors on how to do this and what their experiences were in giving their books away.

Free books have been a custom in traditional paper books for as long as book reviews have been written. They came with the territory. They were sent directly to a person or an agent. The reader/customer rarely got their hands on a freebie unless they went to the Library.

The Internet has changed all that. The ebook has altered the way we read, distribute and market books. It has increased the competition between authors and retailers and publishers, all at the speed of light. Now one of the most important things for an author is to create an interest in his book with friends and followers online.

One of the methods of choice is a Free Book Promotion.

10 Easy Planning Steps

I’ll start off with ten steps we all should write down and follow if we are going to give our books away.

1.      Start several weeks in advance. First, select the dates and the period of time you want to run your promotion. There is some wisdom used here. The experts say do the promotion for 2 or 3 days in the middle of the week but not at the start of the month. Give yourself enough lead time so you can get everything together.
2.      Get your book and site information together in an easy place to work with. I use a Word document to manage mine.

That includes your book description, the ASIN and ISBN numbers, your cover, the Amazon buy link and any other link that relates to your book. This should include links to reviews and blogs.

3.      Made sure all your support group’s information is updated with the latest book information plus all your author profiles are up to date.
4.      Next, go to the Amazon promotion manager and schedule your Free Book Promotion.

             Review the Amazon Free Promotion Rules before you start. If this blog had more space, I would recommend this step before I published the book but that is a whole different topic.

             Basically, you need to be enrolled in the KDP Select program. You have 5 days to offer your book free every 3 months and you must have exclusive rights for the primary content of the book and Amazon has the exclusive rights to the sales. If you got all of the above, you’re good to go.

5.      I recommend you set up a day to day schedule (at least a 2 week schedule) and decide what you are going to offer free and when? Your book? Giveaway product? A Bonus book? Remember not all things can be done at once and you well run out of time if you’re not careful. 
6.      Start drafting your tweets and your Facebook communications. This is something you can start way ahead of time. Your are going to post them often. Variety is a good thing here. If you just keep sending the same tweet at your followers, they will start skipping over them like some of the other noise out there.

             Here is a sample of two that I created for my upcoming Free promotion. This will give some idea anyway of what I am talking about. Notice I have put the number of characters in brackets after the post. When I get down to tweet time, I know right where I’m at with Twitter.
**********
Start 12/19. FREE Holiday Present. Stone encounters Murder/Espionage on on the Colorado - Black Mountain Secrets http://amzn.to/TZnZJ4   #RT [139]
**********
FREE 12/19 Black Mountain Secrets, a Jonathon Stone Mystery - Murder - Espionage - Intrigue on the Colorado River http://amzn.to/PMC5T2 #RT [139]
**********

7.      Highlight your book trailer if you have one? Black Mountain Secrets
8.      Create a blog or two, highlighting your book and time them to be released just before your promotion. Don’t forget the links back to everything.

             For example, I have three blogs prepared for my promotion. Make sure that other bloggers know the timing of your event as well as other sites that list your book. Remember they need enough lead time to react. That is where scheduling comes in to play.

9.      If you want to try something different, try Pinterest and their pins as a storyboard of your book, like you would a book trailer. Then point your readers to the board.

      I did that, using pictures I took during my research for my latest novel, Black Mountain Secrets. They were the stills from my book trailer. I can’t tell you how this will work out in practice but I know I need to link and tweet this heavily to make it work.

10.  Develop a follow up plan to re-contact your followers to reinforce when and where they can get your free book. This could be by Twitter, Facebook, email or another vehicle of your choice. The key is to keep communicating during and after your promotion.

Yogi says: It’s not over till it’s over. I’ll add to that: And it’s only over when you stop.

Setup Goals and Objectives

Of course, everybody’s primary goal is to sell more books. But there are a lot of ways to look at giving your book away. There are goals and objectives that you should consider.

To tackle this problem, I went to my HBS Author’s Spotlight crew. They are a group of award-winning, bestselling authors, some with very different points of view, who I have interviewed on my blog. They weighed in on their experiences with Free Books. (The links inserted in this post are to the Authors Spotlight interview. A must read.)

Develop a Strategy

One of the first things that was apparent. You need a strategy for giving your books away.

Award-winning  self-published Fantasy Writer, M.R. Mathias - @DahgMahn gave us his point of view.
I give away books all the time. It sometimes helps, sometimes not. Here is how it helps ME: I give away book one of a series, or a prequel type novella. If people like it they buy books two and three. The 23rd thru the 27th of Dec. I am giving away book one of "The Legend of Vanx Malic - Through the Wildwood" on Amazon.

Gaining Reviews

Some authors feel that if they give their books away, it will encourage the reader to write a review. It is much like an understood commitment.

Crime and Horror Author, Jade Varden - @JadeVarden had this experience.

I’ve had good results in that I managed to give books away, but I did not gain a ton of new reviews because of these giveaways... but I did improve communications with the book bloggers.

Looking for Exposure

This was the most popular reason for giving their books away.

Mystery & Thrillers Author, Dave Folsom - @davefolsombooks explained the promotion worked in practice but the outcome was hard to measure.

I have used both the Goodreads Giveaway program and Kindle’s Free Days.  Both resulted in a large number of responses and considerable exposure. How much this affected the sales that followed is difficult to measure… my main goal was exposure … Unfortunately, this is a slow uphill battle… the only minor obstacle was Amazon’s exclusivity requirement.

Mystery Writer and the host of HBS Author's Spotlight blog, James Moushon - @jimhbs is looking for exposure starting soon.
I am starting my first Promotion December 19 for 3 days through Amazon Select for my mystery novel, ‘Black Mountain Secrets’. My main goal is to get exposure for my fiction writing, get reviews and develop an audience. The Jonathon Stone Mystery series is a life long dream of mine that I want to share with Mystery readers.

YA Mystery & Thriller Author, Maree Ward-Russell - @mibbymw gained exposure but didn’t get the bump in sales she wanted.

My only experience has been with KDP direct …  My goal was to get myself ‘out there’ in terms of people getting to know me. At first it went well with 2000 downloads in the first 2 days. Problem is if you give that many copies away free, there is no incentive to buy and I found I had a slump in sales straight after.

Paranormal Action-Adventure and Short Stories Author, Troy Blackford - @TBlackford3 is just starting and he wants exposure.
I've managed to give away thousands of copies … My main goal was getting the work out there and hope people would like it and perhaps spread the word.

Best seller/rankings

Some go through the Free Book Promotion drill to get a higher ranking and in some cases gain the bestseller tag.

Award-winning novelist and speaker, Pamela Burford - @PamelaBurford got both with her promotion and a bonus with her backlist sales.

I made my fun foodie romance, ‘Too Darn Hot’, free beginning in September. My purpose was to rise in Kindle's best-seller lists and to prompt sales of my other books. This was my first freebie promo and it succeeded on both fronts...readers have liked the book enough to buy my other backlist romance, ‘Snowed’.

International Best Selling Author, Stacy Eaton - @StacySEaton had the increase in the rankings that she wanted and more. Plus she continued the marketing push after the freebes with added to success.

I put 'Whether I’ll Live or Die' up free for 2 days last month and gave away over 8,000 copies in 5 countries.

All in all, my experiences with listing my books for free on Amazon have been good. This last giveaway was the best and I loved seeing the numbers roll in. I climbed the rankings to the #21 spot on the Free Kindle Books list.

After I came off my free days, I continued to rank in some of the categories for almost two weeks.

My goal is always to get my story out there into the hands of readers...there were times I did not promote my free day as well as I should.

YA Romance Author, Emily Tippetts - @EMTippetts got exposure and sales but she realized there was more too it than just providing a free book.

I've given books away for free through Amazon's KDP Select program. The first time I did this was March 1 of this year with ‘Someone Else's Fairytale’, and the book shot up to 13th overall in one day. I then ended the giveaway and the book had a strong sales surge and climbed to 194th overall. The surge then subsided to about 20 copies a day...one of the main drivers of a giveaway is people seeing the book high in the rankings...make your giveaway last longer….For about three weeks I had a good sales bump - nothing extreme. I never climbed past 8,000 on the site, but it was noticeable…. It isn't enough to make the book free, you have to get the word out to people who are looking.

Branding

Another reason for giving a book away is to create or improve your brand. Branding sells books in the future.

Award-winning speaker and a bestselling author, Devin C. Hughes - @DevinCHughes has a two edged sword here. One side is book sales and the other is promoting his speaking tour.

I give away quite a few books to a variety of folks who attend my events … I giveaway books to promote me and my brand.

Pre-Promotion plan

The days leading to your free promotion should be heavy in your planning schedule. This is the period leading to the start of the sale.

1.      Get your blog out there to your followers. I plan on having three blogs posted two days before my promotion begins, all with links back and forth plus to my Amazon buy page. You’ll see related posts on the eBook Author’s Corner, the HBS Author’s Spotlight and the Jonathon Stone Mystery Novels blogs.

2.      Start tweeting like mad, they say. I will dig into the tweets I created in my planning stage and start tweeting at regular intervals each day for the next two weeks. Notice I am not going to stop when the free promotion is over.

3.      List with other blogs – the more listings you get the better.

Now Let’s Give It Away

It’s time for your scheduled free days and to put your plan in motion. Contact your promotional sites and support groups. Timing is everything.

Amazon will do their thing but you need to keep working. It’s time to post on your Facebook pages, tweet the world, contact the groups that you belong to and get it rolling with your support groups.

Like Melissa Foster - @Melissa_Foster from the World Literary Cafe suggests: “Get authors in a cross promotion group and tweet like crazy (and thank them for it).”

The Give Away is done but we’re not

We need to keep marketing and as one of our contributors suggests: “Don’t lower your price. Keep up the momentum for a few days. If you’re free days ended before the weekend, keep up strong promotion efforts (through social networking) through the weekend.”

Results is the objective

Authors want results for their hard earned time and effort. Here are some opinions from our prized authors. Beware, sometimes the expectations exceed results.

Award-winning Mystery Novelist, Dani Amore - @authordaniamore explained her results this way.

It's been an interesting experience giving away books for free.  Probably in relation to the amount of time and effort I spent promoting the free books, my results have been varied...modest spikes in sales of other books, and maybe a few reviews...

Experienced Fiction and Non-fiction Author, Erik Christian - @SimplyAfterDark commented on how his strategy paid him in results.

I love the free promotion offered on KDP. I try and split up the 5 days free into two segments. It has helped sales considerably, as you can see from my rank of "Drunk" which was free just a few days ago.

Best Selling Author,  Patrick Hatt - @PatHatt24 echoed the same results.

My experience in giving them away for free has been it helps a ton, depending upon how it is done... I have  always gotten sales of my other books and sales of the free book when its free period was over.

Best-selling Mystery & Thrillers Author, Jake Needham - @jakeneedham had good results but sees a change he can’t explain.

I've done KDP Select give-aways of two of my titles and have had rather interesting results. In April, I offered free copies of ‘THE AMBASSADOR'S WIFE’ through KDP Select and nearly 40,000 copies were downloaded…In the months immediately following, the total sales of of my titles jumped…In November, I tried KDP Select again with ‘KILLING PLATO’. In the three days that free copies have been available, just over 15,000 copies were downloaded worldwide.

Since both offerings were therefore more or less the same, I really have no idea if the offering of a title for free through KDP Select has become less effective as a promotional tool since last spring.

Writer of Fiction Novels, Non-Fiction and Children's Books plus the founder of the'Indie Chicks' writing group, Cheryl Shireman - @cherylshireman had good results but she questions the carryover to future sales.

Amazon Select can be a good way to attract short-term attention to your novel, but I am not sure what long-term effect giving away free copies will have on sales… [all I know is] a lot of readers were exposed.

Obstacles

Mystery Writer and the host of HBS Author's Spotlight blog, James Moushon @jimhbs ran head on into the exclusivity of the KDP program. 

The obstacle I had was with my first book, ‘Call Off The Dogs’. When it was published, I rushed out and placed with all the online retailers. That was before Select was the main method of choice for book promotion.


Now I tried to go back and make ‘the Dogs’ exclusive so I can promote it free through Amazon. Unfortuniately some of the minor retailers will not unlist the book and have priced it at zero. Amazon won’t let me enter the program until the issues can be resolved.

Some people just don’t give it away

Some of the authors questioned for this blog see free promotion differently. There are two ways to look at this you know. I just lost ‘x’ number of sales or did I gain potential readers for my next books. Fortuniately you can measure the free downloads and future sales are hard to determine.

Action-Adventure Thriller Author & popular publishing industry blogger, Joanna Penn - @thecreativepenn had mixed feelings: one for non-fiction, one for fiction. 

I have used KDP Select for my non-fiction book 'How to love your job or find a new one' … giving it away for free was always about getting more readers... for my fiction, I prefer a paid promo, as I end up making more money and also get more targeted buyers. I no longer have my fiction in KDP Select.

Historical Fiction Author, Ron Fritsch - @RonFritsch looked at his reading base and said no.

I've never offered them free to the general public. I don't think the persons who might read my books would be impressed with a giveaway.

Mystery & Thrillers Author, blogger and book editor, Amy Metz - @goosepimpleisms had a different problem. One that many authors are faced with.

I haven't been able to offer my eBook for free because my publisher controls the pricing.

Conclusion

Will there you have it. We have learned a lot from our contributors but the question still is: should I or not? I think goals, schedules and planning can’t hurt and being prepared is a must. Also, working the Internet for all its worth is a required and you should keep selling after the promotion. It is better than just throwing it against the wall and seeing what sticks. Also, we learned that free books are not for everyone.

George Strait’s song keeps singing in the background. Don’t get caught singing his last line: “I can’t even give it away”. Listen to George here, if you wish

Questions

What has been your experience with Free Book Promotions?
Should we add anything to the planning process?
Did we miss a goal or objective along the way?

HBS Author's Spotlight Contributors


The author comments are excerpts from a survey conducted by the HBS Author's Spotlight. You can view the author’s complete answers on the following blog: Free eBooks – HBS Author’s Spotlight Survey.

There question was: What has been your experience in giving your books away free? Have you been involved in other types of giveaways and how did that work out? What was your main goal in doing this? Did you run into any obstacles?

Follow me:

Follow Me on Twitter: @jimhbs
Or EMAIL at: jim@jamesmoushon.com
View my website: James Moushon – Mystery Writer
Or visit my blog: The eBook Author Corner
Take a look at my Author’s blog: HBS Author’s Spotlight

Check out the Jonathon Stone Mystery Novels:
Call Off The Dogs

Or newly released: Free starting 12/19/12 for 3 days
Black Mountain Secrets

Monday, September 17, 2012

eBook Marketing: Is Buying a Great Book Review Your Cup of Tea?


With the huge controversy brewing in the Book Publishing Industry over book reviews and how they’re obtained and used, I thought I would jump in on this.

We have exposed a problem in the trust of one of the decision points buyers have. Is the ebook as good as the review says it is? How much do readers/buyers rely on reviews? Could this start the end of a time-old tradition? Are there professional reviewers still out there that have strong ethics and do the job honestly?

Reviews are Part of the Game

Indie authors are easy to point the finger at. They already have an uphill battle against the traditional publishing and their large marketing machines. So if they buy a good review, is it gaming the system? What happens if they get a bad review? Do they bury it?

On the other side, traditional publishers call it a marketing plan. It’s the same thing, they just do it differently. It is just an investment in marketing. They sent out review copies to all the high powered media groups and get their feedback and then cherry pick the best reviews. The buying public has never called it a conflict of interest. Think back. Have you ever seen a bad review on a dust cover? I don’t think so. You’ll see the bad ones only online, where they are from customers or the reviews aren’t paid for.

Decision Making
So how important are book reviews to the buying decision? Will an author’s success depend on good reviews?

My first move was to review a study conducted by Mark Coker from Smashwords through Mobileread and posted on his blog. The study question was: “Select the single most common criterion you, the reader, follow to discover your next read.” The result was different than I expected but it should help guide indie authors in focusing their marketing effort.

The first item that caught my eye was: Reviews are considered first in the decision process only 7% of the time. I guess you can get used to reading words like: spell-binding, a real thriller, engaging, etc. after a while.

My pick for top method was second in his survey: 18% picked the ebook because it was one of their favorite authors.

That gets me to the survey’s top pick: 29% indicated that online recommendations from fellow readers, forums, blogs and message boards were first. That tells me that online communities are what readers are using the most to guide their decisions. The 7% may put this problem in perspective.

Do bookstores still fit into the process?

Remember the good old days when there were one or two bookstores in every mall. You could browse a store, make eye contact with the book cover, read the dust cover and the prominent reviews and that would close the deal right there.

Bookstores are slowly moving out of the equation. That touch and feel is not part of the process anymore. They are becoming more of a showroom.

Not the Internet. It has a massive number of books online and it’s really only starting. The reader has started to change their selection process and indie author must take notes. Ebooks will stay on the virtual Internet shelves of online retailers for a very long time without a space issue and so will all their reviews.

Time Management

As most indie authors know by now, time management is the key to their productivity. If you’re writing a novel, doing your marketing thing and trying to handle 1,000 followers on your twitter account, you have to manage your minutes.

Buyers and readers have the same problems. That is why the successful indie author must target their readers online. Your audience/reader’s attention span is getting shorter. As Coker’s study suggests, you must rely on online communications to get to your customers.

Remember you are dealing with a community of unorganized people talking about what books they like and don’t like. The question is: How much will they rely on reviews to make their buying decision and should you invest in them?

Are Buying Reviews your Cup of Tea?

An indie author has a big decision to make about buying reviews to sell their ebook. Some marketing experts say that word of mouth is the best way to promote your book. Whether it is word of mouth or tweet to tweet or by cultivating Facebook friends, the process will be online.

I am always doing a little study here and there trying to figure out what is going on in this crazy industry. Here is a quick one I will share. This is a very limited one involving reviews and success.

I choose a prominent indie author for the study who has had major success in the ebook market place. I took one of the author’s latest books and looked at the reviews versus success.

Source: Amazon buy page: contained the usual book description, a book trailer, editorial reviews, online reviews from major outlets, individual reviews and a brief question and answer session with the author.

Priced: $9.99 (not a cheap one).

Reviews: This book had over 350 reviews from verified customers and top ranking reviewers with lots of comments. (Would anyone ever read 350 reviews to make a buying decision? People have a hard time going to the second page of a Google search.)

Results: A 3 star overall rating (not one of the author’s better books)

Kicker: the ebook is 35th in sales in the Kindle Store.

Conclusion: The quantity of reviews gave the buyers a good indication of the quality of the ebook and they didn’t care. They purchased it anyway. In this case, the reviews really didn’t matter. The downside to the author is that the mediocre reviews will stay online forever.

So how important are book reviews and should you pay for them?

The goal is to get readers to go to your buy page, charm and convince them this book is for them and then buy the book. Right. If paying for book reviews is not your cup of tea, you must come up with another plan of attack.

You need to understand how the buying process works and study your audience. Where are they? How can I get to them?

The author sighted above has developed a following through social media and has written to a popular genre. The author is not relying on reviews to sell books.

The Internet has lots of noise in the social media area but that is still becoming a popular method of marketing and communications.

Independent Book Reviews

I hate to see the individual review services take the heat on this. Many are honest, reputable, long standing people. Some of them do the reviews because they love to read. Just a few cross the line.

The Internet has changed the way we look at book reviews because of the quantity of them available to readers. No more does the reader rely on quick-snapshots on the dust cover or a glowing review in a major magazine or newspaper. Now we have real live readers giving their opinions. I think one of the reasons only 7% use the reviews to make the buying decision is that there so many book reviews, which in some cases are not reliable, they look for information.

The tea party is not over.

Some of the big hitters are trying to add credibility to the process. For example, Amazon has had their own accredited review system called Vine for several years now.

It is an invitation-only review program that allows manufacturers and publishers to receive reviews for books that have been offered on Amazon.com. Companies that use this service pay for access. Some receive a free book in exchange for the review.

The criteria for picking the reviewers is based on trust, whatever that means. The reviewers are not paid and the review will be published regardless whether the review is good or bad.

Another player in the review game is LibraryThing. They call their program Early Reviewers. They are more focused on publishers who furnish free advanced copies to readers in exchange for reviews.

They do have a program for self-published authors called Member Giveaways. The authors list their book in the program to give free to prospective reviewers. The reviewers are picked randomly. The catch here is they are not required to review the book.

Our host here, SPR provides a book review service. For a very small fee, the author gets his book reviewed by an expert and the review gets posted by SPR and with on-line retailers.

From reviewing SPR’s reviews they have posted, they do a good and fair job in reviewing the books.

There are other good review services that also show professionalism in their approach to the review process. Those are the reviews we need to get in front of the readers.

Maybe we can have some sort of industry accreditation system for reviewers put into place; a review that will give the readers a better idea of the quality of the book. You know, one that raises the flag when the book doesn’t match the reader’s expectations.

A big question I have is: If only 7% of readers use reviews to make the buy decision, do you need to buy 5 star reviews to sell your ebook?

That’s your decision. Before proceeding, check out some of the most popular online communities. There is a lot more to marketing than the book reviews.

Some sources

Some of the forums I follow are: Mobilereads, Kindleboards, Goodreads, Nookboards and LibraryThing.

A great blog discussion on the book review topic is: Should Authors Pay for Book Reviews? by Joel Friedlander on August 29, 2012

Another great blog that can help indie authors in the right direction is:


How To Get Amazon’s Top Customer Reviewers To Review Your Book by Joanna Penn on September 16, 2012. 


So do you have any ideas on how to improve the practice of paid book reviews?

How does buying your way in, benefit you in the long run?

Let’s build a list of forums through your comments that will help indie authors get exposure to there readers.

Or EMAIL at: jim@jamesmoushon.com
View my website: James Moushon – Mystery Writer

Or visit my blog: The eBook Author Corner
Take a look at my NEW blog: HBS Author’s Spotlight

Check out the Jonathon Stone Mystery Novel: Call Off The Dogs

 

 

 

Tuesday, February 28, 2012

eBook Industry: Does Amazon Have a Winning Hand or a Dead Man’s Hand?


Does Amazon have a winning hand or do they need to draw more cards to stay ahead in the game? Amazon is the dominate player in the ebook industry, hands down. In fact, they are so strong that they can sell some products at a loss and still win the hand.

They can do this because ebooks have a very high profit margin. Check this hand out. I can buy an ebook from Amazon and it’s never touched by human hands. No shipping. No warehousing unless you want to count their file servers. The first physical action is when I pay with my credit card and that can be automated if I chose. So the overhead is very low.

Amazon has attacked the ebook industry with a very aggressive marketing strategy. They have chased away bookstore chains and changed publisher’s ways of doing business. In a few words, they have played their hand perfectly by bluffing the other players into thinking that they can’t be beat.

But as most gamblers know the hand is not over until the last card is dealt. Can someone out draw Amazon by coming up with a better strategy or change the game itself?

The Strengths of Amazon’s Hand

So what is the strength of their hand?
Organization: They have setup an organization and internal software system to effectively manage an online business. A customer can buy an ebook online with immediate download and access the ebook, all at a reasonable price.

They approached the industry with deep pockets by leveraging their ebook products with their large pbook distributing system and a wealth of other products all sold online.

Marketing: They have successfully marketed the Kindle eReader and Kindle Fire as a lower than cost device. Readers have rushed to get the affordable devices not realizing they were committing to a controlled, lasting relationship.

Devices: The eReaders are tied to the Amazon format which allows Amazon to control the user and create a captive audience for their ebooks.

Software: Amazon created a software system to sell ebooks electronically and gather information for marketing at the same time.

Sales Tax: I feel the number one advantage Amazon used to defeat bookstores was the lack of sales tax on their products. This translated into a discount in price for all customer purchases. Customers were going to bookstores and reviewing the book. Then they would access the Internet and purchase the pbook or ebook online avoiding the sales tax.

They are starting to lose this winning hand as States across the country are attacking the free lunch tax advantage Amazon has over physical bookstores.

Self-Publishing: They developed an easy to use self-publishing system for would-be authors with a good royalty package. Now established authors are catching on to the added revenue they can earn and are moving their ebooks to the Amazon game.

Amazon Select: They have developed a program called Amazon Select. This program connects publishers who publish exclusively on Kindle to enter the ebook Lending Library. They will then share in Amazon funding, based on the borrowing of their title. Again EXCLUSIVELY is the key word.

Amazon Exclusives: Their Exclusives program is aimed at securing a captive author’s team. Successful authors can opt-in to sell their titles only at the Amazon publishing venture and avoid Apple and other competitors selling them. It is rumored that Amazon’s new retail store venture will handle only Amazon Exclusive titles.

The Weaknesses of Amazon’s Hand

We can see Amazon’s cards. They have a strong hand but the deal isn’t over. Other players will start to play at the ebook table. Here is the ‘tell’ as they say in the gambling world.

Control: Amazon doesn’t control or own the content. They are the distributor of the products but they don’t create it. The publishers and the authors control the ebooks and they can do anything they want to with it. The Amazon Exclusives program is another move to gain control of the marketplace. There is a good chance that the next big superstar author could start in the ebook self-publishing ranks and they are betting on it.

Single Device: One of the weaknesses is Amazon is betting on their own eReader to capture the market. The Kindle and the Fire are not the best or the fastest eReaders on the market. They have tried to buy the market on price and have done so up to this time. But what stands in their way is they will need to move from their proprietary ebook format to more accessible ebook strategy.

Internet Only: Amazon has no physical presence. They have recognized this and have started to setup a bookstore model in Seattle with only the books they publish and their Kindle devices available; again a closed product offering.

Publishers: Their continuing struggle with publishers is another major problem. For example, the problems have put a major hurdle in front of Amazon’s Lending program.

Prime: Amazon has initiated the Prime program with free shipping, movie streaming and ebook lending but there is no apparent ebook advantage or discount to the program unless you count the ebook exposure through lending.

Search Engine: They have developed a product search engine for ebooks that is becoming unwieldy. Amazon will need to limit their ebook selections at some point. My first novel was about President John F. Kennedy’s Assassination. A search for ebooks about JFK found 238 entries and 74 for the assassination. Would anyone look past entry number 50 on the lists? I doubt it.

Reviews: Self-entered reviews have little or no monitoring. Buyers don’t really know if they are true reviews or a friend of the family. Amazon will need a gatekeeper on ebook entries at some point in time to keep up the quality of their product offering.

Can Another Player Draw a Competitive Hand or Change the way the game is played?

If I could pick my hand from the rest of the deck, what cards would I select? Remember this is not like real poker. I wouldn’t have to leave it up to chance.

Multiple eReaders: First, I would sell multiple eReaders and tablets with multiple formats like Best Buy’s selection. I would pick the best devices for the price including Kindle, Nook (while still available) and the iPad because of the popularity.

Physical Stores: Next I would create stores in high density locations with a showroom of products using a physical, hands on approach. The Apple store model appears to be a winning model for this type of marketing.

On-line Marketplace: I would back this up with an on-line marketplace being fed information from surveys and professional reviews. Software is the key to the winning hand here. Software development is not an exclusive talent.

Franchise: I would franchise locations establishing a brand of quality and knowledge. The franchise would sell ebooks, accessories, author’s presentation, some pbooks and apps on site with a Club membership. The members would receive discounts and rewards for purchases.

Meeting and Classrooms: Each store would have in-store classrooms for special events, meetings, readings and guest presentations. The ebooks selection would be organized by genres. Possible one group would discuss Romance novels while another group would meet and discuss Science Fiction. The store would have demos of products on a continuing bases.

Personal Support: In-store product support would be one of the keys to the venture. The goal would be to provide unique hands on service. The staff would be knowledgeable, first in technology, and then the book sales environment.

Workshops: Author’s workshops would be provided for a fee to assist new authors in entering the ebook arena. The workshops would emphasis ebook concepts, formatting, cover design, where and how to sell and where to get professional help. Consulting workshops with experts in the ebook development process would be regularly scheduled.

Vertical Marketing: The new venture would use a vertical marketing approach to the type of ebooks sold. Each location would get access to local authors and seek out local ebooks for its customers. A key here is creating a human interaction using customer recommendations and selection advice. It would be like developing reading centers for groups of readers to share information. This would be backed up by blogging and social networking.

BN lost their chance. They drew to an inside straight so to speak. How BN has announced Sterling Publishing is for sale and are hunting for a buyer for their Nook product line. Their member’s program has failed in the ebook marketplace.

Know When to Hold Them and When to Draw New Cards

In the ebook industry, anyone can repeat what Amazon has done. There are no trade secrets here just aggressive marketing strategies and now deep pockets.

Like Wild Bill Hickok thought that fateful day in 1876 in Saloon No. 10; just when you think you have the winning hand, someone can come along and outdraw you. He had the Dead Man’s hand and he didn’t realize it until it was too late.

Amazon has the winning hand right now but the level of entry in this game has a relative low ante.  Can someone come up with a better solution or can they change the game by improving the products and services? Are there other things you would add this game to create a winning hand?

View my website: HBSystems Publications
Specializing in the ebook experience
Or EMAIL at: jrm@hbspub.com
Or go to my blog: The eBook Author’s Corner
LinkedIn Profile: James Moushon
Author: Call Off The Dogs, a rendered eBook